Employee involvement in hotel total quality management

Bouquets, Brickbats and Blinkers: Total Quality Management and Employee Involvement in Practice

Employee Perceptions of Quality Management: Effects of Employee Orientation Training

This empirical study examines employee perceptions of quality management at three different time periods. New employees at a large United States manufacturing organization were surveyed regarding their perceptions of their organization’s quality management practices before they attended a new employee orientation training, immediately after the new employee orientation training, and a month aft...

Strategic Collaborative Quality Management and Employee Job Satisfaction

Background This study aimed to examine Strategic Collaborative Quality Management (SCQM) impact on employee job satisfaction.   Methods The study presents a case study over six years following the implementation of the SCQM programme in a public hospital. A validated questionnaire was used to measure employees’ job satisfaction. The impact of the intervention was measured by comparing the pre-i...

Total Quality Management in Healthcare

This paper presents the description on Healthcare organizations are required to focus on Total quality improve:Rendering acceptable, quality health services to patients at affordable price within reasonable price, within in a reasonable time; Applying zero errors to all patients services; maintaining a continuous error prevention program; Training employees in medical care on such aspects as er...

Employee involvement in Ukrainian companies

This paper examines the hypothesis that the introduction of Western quality standards has brought some development of employee involvement in Ukrainian manufacturing and service companies and analyses the consequences for managements’ use of the institutions of employee representation. The subject is pursued through eight case studies, four in a test and four in a control group. Quality develop...